|Terms and Conditions |
The following terms and conditions apply to all transactions processed by matparts.com ("the Conditions"). All orders made are subject to the acceptance of these Conditions, and deemed to be accepted by you when placing your order. These Conditions do not affect your statutory rights. These terms and conditions are subject to change without notice and supersede all previous editions.
1.1 We will treat each order for goods as an offer by you to purchase the goods subject to these Conditions. You are deemed to accept the Conditions when you place an order for goods with us. Our contract with you only begins when we confirm acceptance of your offer to purchase goods from us. An order will not take place (and we will not be deemed to have accepted your order) until we have validated and confirmed your payment. Any communication, which you receive from us prior to validation, is not to be deemed as an acceptance of your order. In the event of any pricing error occurring within our website, within a written or verbal quotation, or contained within any fax or e-mail correspondence however received, all incomplete orders shall be deemed void.
1.2 We accept all major credit cards, cheques, wire transfer & BACS payments. In addition we accept official purchase orders from Local Authorities, Government, Education, Financial, Healthcare, & other official corporate bodies at our sole discretion.
1.3 All cheque, BACS, and wire payments must be cleared before any goods can be dispatched (please allow up-to 7 working days for clearance). Purchase Orders should be faxed on 01706 875980 to reserve your goods. However, no goods will be dispatched until we are in receipt of the original order. Our bank details for BACS and Wire payments are available from our sales team on 01706 871933
1.4 Many of the goods we sell are of a technical nature and whilst we endeavour to publish as much information as is practical about the goods, the descriptions of the goods are as set out on the website. All drawings, photographs, descriptive matter, colour, specifications and advertising on our website are for the sole purpose of giving an approximate idea of the goods. They will not form part of the contract between us.
1.5 Ownership of the goods shall not pass to you until we have received payment in full (cleared funds).
1.6 Your order for goods is subject to stock availability. If we do not supply goods to you for any reason we will inform you of the situation and will not charge you for those goods, and will refund any money already paid by you for these goods. We are not liable for any financial loss incurred by you relating to interest payments, or loss of earnings, or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.
1.7 All prices quoted or displayed are in UK pounds sterling and shall be the price, exclusive of VAT & delivery, set out on the website at the time your order is placed. We are entitled to make adjustments to the price to take account of any increase in, or the imposition of any new taxes or duties. If due to an error or omission the price published for the goods on our website is wrong we have the right to terminate an order provided the goods have not been dispatched. We will try to ensure that all prices displayed on our website are accurate, but should an error occur we would inform you of the correct price and give you an opportunity to cancel the order.
1.8 Payment for goods must be made in accordance with our purchase procedure as set out on our website. All orders are positively credit card sanctioned prior to dispatch. We can accept no responsibility if any details you provide us with that are incorrect or if any order is held up as a result of incorrect or unsubstantiated details. Payments made using a credit card are authorised using a secure credit card facility
2.1 Deliveries are made by Royal Mail signed for and special delivery and National carrier on a next day insured service, all deliveries will be made to your doorstep.
2.2 All goods must be signed for. The address will be that registered with your payment card issuer, unless you request otherwise and we agree to such a request (at our sole discretion).
2.3 We undertake that for all online or telephone orders received by 4pm Monday to Friday, (excluding Bankholidays), delivery will take place the next working day (Saturday deliveries are available at extra cost), or on a day that suits your requirements.
2.7). However, we shall not be liable for any loss, which may be suffered by you caused by any delay of delivery unless caused by our negligence.
2.4 In the unlikely event of us not being able to fulfil your order, due to the item being out of stock or other unforseen circumstances, we will contact you by telephone or email. You will be offered the option to delay delivery until the next available delivery date for the item required. We will keep you fully informed, you retain the right to cancel the order and receive a full refund of any monies paid.
2.5 We will deliver to business addresses at your request but stress that if instructed to do so, the card used in the transaction must be officially registered to that address. Also you are agreeing that anyone situated at your business address has your written authority to accept goods on your behalf. We will accept no responsibility for goods once they have been delivered to and signed for at the requested address.
3. Replacements and Refunds
3.1 If an item is found to be damaged or faulty on receipt, contact us by phone or email. You can choose either to receive a replacement item or to receive a refund. You have 24 hours from receipt of goods to report damage. Or we will deem damage to be caused after delivery.
3.2 Where goods are found to be faulty we will send you a replacement and arrange the return of the faulty item. We will meet all delivery and return costs. Returned goods must be adequately packed.
3.3 Where the decision is made to return faulty goods, we will refund the total cost of the order, as soon as we receive the item back. Returned faulty goods must be adequately packed.
3.4 We will provide a refund if the product you have selected is found to be unsuitable within 7 working days following delivery, providing the product is returned in it's original box, in 'as new' condition, unmarked.
3.5 Refunds for Goods not yet dispatched: In situations where the item has not yet been sent, we will refund your payment straight away.
3.6 Cancellation Procedure: To cancel your order, contact us by phone or email. Our customer services numbers and addresses are shown below. Exclusions are detailed above.
4.1 In relation to new goods the company will accept liability for defective goods only to the extent that the company is entitled to make a claim under the manufacturer's or publishers warranty and obtain from the manufacturer or publisher a refund, credit, repair or replacement of the defective goods.
5. Credit Card Payments
5.1. We use secure WebPages and offer the use of our secure real time credit card transaction server
5.2.We reserve the right to refuse to supply to individuals whose credentials cannot be verified, We will use discretion in these matters and will not authorize payment or supply unless we are completely satisfied that the order is legitimate.
6. Confirmation of your order
6.1. Once the order has been placed, we will send you an email of confirmation including:
The total price
An order / reference no.
Instructions of how to contact us.
6.2. The order confirmation will act as a receipt, we will be pleased to provide any additional documentation you may require.
7.1. Complaints should be made initially by e-mail and will be acknowledged within 1 working day,
7.2. Your complaint will be dealt with fairly and confidentially, and we will keep you fully informed of progress.
8.1. We are committed to protecting your privacy.
8.2. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). No information will be disclosed to third parties without your consent.
8.3. We will not send you any unsolicited e-mails about other company products or services.
9. Contact details
Phone: 01706 871933 FaX: 01706 875980
Hours of opening: Monday to Friday 0800 to 17.30 hrs calls charged at standard national rates.
Email : firstname.lastname@example.org
Newline Industrial Estate